Moving Forward Safely
In response to the evolution of COVID-19, we have continuously updated our protocols. Our new practices are in place to keep staff and you, our visitors, healthy. Read on to learn about those practices and how to visit our building.
We know the healing power and connection we find in art. We welcome you.
Masks are now strongly recommended, but not required.
In order to manage occupancy, we ask that you reserve your ticket online prior to visiting. Limited tickets are also available at the admissions desk on the first floor.
Everyone who enters the museum agrees to our Code of Conduct.
Code of Conduct
To our community,
The MCA aims to be a welcoming, judgment-free space where visitors and staff practice kindness and tolerance and embrace each other’s differences.
We ask that you show common courtesy to those around you by not engaging in any form of harassment, discriminatory or threatening behavior, or interference with the experience of others. The MCA reserves the right, in its sole discretion, to require that any person acting in an unacceptable manner leave the premises.
Thank you for joining us, and please enjoy your visit.
Before you enjoy the galleries, here are some simple tips.
For the safety of the art, we ask that you:
- Do not touch the art.
- Stay at a safe distance from artworks, remain behind safety barriers, and follow any posted directions to prevent accidents.
- Check backpacks or wear them completely on the front of your body. Suitcases and umbrellas are not allowed in the galleries and must be checked at coat check.
- Do not bring food, drinks, or water bottles into the galleries.
- Use a pencil if you are drawing or taking notes in the galleries. Pens are not allowed. If you need a pencil, ask at admissions desk.
- You are welcome to take photos, but remember to turn off your flash. Tripods are not allowed.
Children under twelve should be always accompanied by an adult during their visit.
If you have any questions, please ask a member of our Visitor Experience team.
By entering the space, you’re agreeing:
- This Code of Conduct
- To practice safe hygiene.
- To mind the signs and maintain a safe distance of 6 feet.
- That you are not currently experiencing any of the following symptoms related to COVID-19:
- A fever of 100.4
- Persistent cough
- Shortness of breath or difficulty breathing
- Unexplained muscle pain
- Sore throat
- New loss of taste or smell
- Congestion or runny nose
- Nausea, vomiting, or diarrhea
- To be kind. This has been a tough time for all of us and we appreciate your kindness and respect for our staff who are working hard to make this a place of respite, reflection, and art. Thank you.
Can you tell me more about the cleaning you do?
The Housekeeping team continues to provide general cleaning with increased cleaning of all high-touch areas and restrooms throughout the day using EPA-approved disinfectants.
Oops, I forgot to buy my tickets online, can I buy them in person at the admissions desk?
Yes, walk-up tickets are available onsite, pending availability, at the admissions desk located on the first and second floors of the museum.
What kind of mask should I wear at the MCA?
While wearing a mask is no longer required, it is still strongly recommended; please follow CDC guidelines. Your mask should fit your face properly and cover both your nose and mouth.
I forgot/lost my mask. What do I do?
While wearing a mask is no longer required, it is still strongly recommended. Just ask for one at the admissions desk on the first or second floors of the museum. Our visitor associates have masks on hand that they can provide in a pinch!
Can I still linger in the gallery and take my time looking at the art?
Yes! We want you to enjoy the art at your own pace and no one will rush you. We just ask that you please monitor others around you to maintain that safe distance.
Is the store open?
Yes, the MCA Store is open the same hours as the museum. Additionally, you can work with a personal virtual shopper for a digital shopping experience. The MCA Store is also offering curbside pickup for ease.
Can I try on jewelry in the store?
Yes! We will have one of each item available for trying on. These items will be disinfected after each visitor try-on.
Is Marisol open?
Yes! Marisol at the MCA is open for lunch and dinner. Please check the website for days and times. Reservations are encouraged.
Do I need to provide proof of vaccination to see a performance?
The MCA does not require patrons or performers to provide proof of vaccination or a negative COVID test for entry. We do encourage vaccinations, and masks are recommended for talks and performances but are not required. We will honor the specific wishes of our artists, and in cases where that impacts our current policy regarding masks those ticket holders will be notified.
How can I provide proof of vaccination?
Please bring either your vaccine card, a printed copy, or a digital photo of your card as well as a photo ID.