Moving Forward Safely
In response to the evolution of COVID-19, we have continuously updated our protocols. Our new practices are in place to keep staff and you, our visitors, healthy. Read on to learn about those practices and how to visit our building.
We know the healing power and connection we find in art. We welcome you.
Masks are now strongly recommended, but not required.
In order to manage occupancy, we ask that you reserve your ticket online prior to visiting. Limited tickets are also available at the admissions desk on the first floor.
Everyone who enters the museum agrees to our Code of Conduct.
Code of Conduct
To our community,
The MCA aims to be a welcoming, judgment-free space where visitors and staff practice kindness and tolerance and embrace each other’s differences.
We ask that you show common courtesy to those around you by not engaging in any form of harassment, discriminatory or threatening behavior, or interference with the experience of others. The MCA reserves the right, in its sole discretion, to require that any person acting in an unacceptable manner leave the premises.
Thank you for joining us, and please enjoy your visit.
Before you enjoy the galleries, here are some simple tips.
For the safety of the art, we ask that you:
- Do not touch the art.
- Stay at a safe distance from artworks, remain behind safety barriers, and follow any posted directions to prevent accidents.
- Check backpacks or wear them completely on the front of your body. Suitcases and umbrellas are not allowed in the galleries and must be checked at coat check.
- Do not bring food, drinks, or water bottles into the galleries.
- Use a pencil if you are drawing or taking notes in the galleries. Pens are not allowed. If you need a pencil, ask at admissions desk.
- You are welcome to take photos, but remember to turn off your flash. Tripods are not allowed.
Children under twelve should be always accompanied by an adult during their visit.
If you have any questions, please ask a member of our Visitor Experience team.
By entering the space, you’re agreeing:
- This Code of Conduct
- To practice safe hygiene.
- To mind the signs and maintain a safe distance of 6 feet.
- That you are not currently experiencing any of the following symptoms related to COVID-19:
- A fever of 100.4
- Persistent cough
- Shortness of breath or difficulty breathing
- Unexplained muscle pain
- Sore throat
- New loss of taste or smell
- Congestion or runny nose
- Nausea, vomiting, or diarrhea
- To be kind. This has been a tough time for all of us and we appreciate your kindness and respect for our staff who are working hard to make this a place of respite, reflection, and art. Thank you.
Can you tell me more about the cleaning you do?
An antimicrobial bacterial shield treatment is applied to all hard surfaces monthly. This treatment is a proprietary, nano-based, positive charged silicone solution that kills negatively charged viruses as they reach the surface. The treatment is EPA registered, FDA approved, odorless, and nontoxic. In addition, the Housekeeping team is implementing their Advanced Healthy Cleaning program, which consists of increased cleaning of all shared areas, offices, high-touch areas, and restrooms throughout the day using EPA-approved disinfectants.
Oops, I forgot to buy my tickets online, can I buy them in person at the admissions desk?
A limited number of tickets are available onsite, pending availability. The admissions desk is located on the first floor of the museum.
What kind of mask should I wear at the MCA?
While wearing a mask is no longer required, it is still strongly recommended; please follow CDC guidelines. Your mask should fit your face properly and cover both your nose and mouth.
I forgot/lost my mask. What do I do?
While wearing a mask is no longer required, it is still strongly recommended. Just ask for one at the admissions desk on the first floor of the museum. Our visitor associates have masks on hand that they can provide in a pinch!
Can I still linger in the gallery and take my time looking at the art?
Yes! We want you to enjoy the art at your own pace and no one will rush you. We just ask that you follow the designated visitor path and posted room occupancy signs. Please monitor others around you to maintain that safe six-feet distance.
You mentioned a specially designated visitor path . . . can I still use an elevator?
Why yes, you certainly can! However we are limiting elevator capacity to six people at a time, or one family per trip.
Is the store open?
Yes, the MCA Store is open the same hours as the museum. Additionally, you can work with a personal virtual shopper for a digital shopping experience. The MCA Store is also offering curbside pickup for ease.
Can I try on jewelry in the store?
Yes! We will have one of each item available for trying on. These items will be disinfected after each visitor try-on.
Is Marisol open?
Yes! Marisol at the MCA is open Tuesday, from 10 am to 7 pm, and Wednesday through Sunday, from 10 am to 4 pm. Reservations are encouraged.
How can I provide proof of vaccination?
Please bring either your vaccine card, a printed copy, or a digital photo of your card as well as a photo ID. We are working on finalizing a more streamlined approach for Edlis Neeson Theater audience members.
I wanted to see a performance but can’t provide proof of vaccination. Can I still attend?
Upcoming performances and events are planned as hybrids, presented both live and online. Those that cannot provide proof of vaccination are encouraged to participate virtually. View our calendar of events.