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Moving Forward Safely

In response to the evolution of the COVID-19 pandemic, we have continuously updated our protocols. Our new practices are in place to keep staff and you, our visitors, healthy. Look below to learn about those practices and how to visit our building.

We know the healing power and connection we find in art. We welcome you.

Safety Procedures

Visitor Requirements

Masks are now strongly recommended, but not required.

In order to manage occupancy, we ask that you reserve your ticket online prior to visiting. Limited tickets will also be available at the admissions desk on the first floor.

Everyone who enters the museum agrees to our Code of Conduct.

Our Code of Conduct

By entering the space, you’re agreeing:

  • To practice safe hygiene.
  • To mind the signs and maintain a safe distance of 6 feet.
  • You are not currently experiencing any of the following symptoms related to COVID-19:
    • A fever of 100.4
    • Persistent cough
    • Shortness of breath or difficulty breathing
    • Chills
    • Unexplained muscle pain
    • Sore throat
    • New loss of taste or smell
    • Congestion or runny nose
    • Nausea, vomiting, or diarrhea
  • To be kind. This has been a tough time for all of us and we appreciate your kindness and respect for our staff who are working hard to make this a place of respite, reflection, and art. Thank you.

Safety FAQs

Can you tell me more about the cleaning you do?

An antimicrobial bacterial shield treatment is applied to all hard surfaces monthly. This treatment is a proprietary, nano based, positive charged silicone solution that kills negatively charged viruses as they reach the surface. The treatment is EPA registered, FDA approved, odorless, and nontoxic. In addition, the Housekeeping team will be implementing their Advanced Healthy Cleaning program which consists of increased cleaning of all shared areas, offices, high touch areas and restrooms throughout the day using EPA approved disinfectants.

Oops, I forgot to buy my tickets online, can I buy them in person at the Admissions Desk?

A limited number of tickets will be available onsite, pending availability. The admissions desk is located on the first floor of the museum.

I forgot / lost my mask. What do I do?

Just ask for one at the admissions desk on the first floor of the museum! Our visitor associates have masks on hand that they can provide in a pinch.

You said you have a specially designated visitor path… can I still use an elevator?

Why yes, you certainly can! However we will be limiting elevator capacity to 6 people at a time, or one family per trip.

Can I still linger in the gallery and take my time looking at the art?

Yes! We want you to enjoy the art at your own pace and no one will rush you. We just ask that you follow the designated visitor path and posted room occupancy signs. Please monitor others around you to maintain that safe 6-feet distance.

Is the store open?

Yes, the MCA Store is open the same hours as the museum. Additionally, you can work with a [personal virtual shopper](email link is [email protected]) for a digital shopping experience. The MCA Store is also offering curbside pickup for ease.

Can I try on jewelry in the store?

Yes! We will have one of each item available for trying on. These items will be disinfected after each visitor try-on.

Is Marisol open?

Not right now. Our colleagues in Marisol are building plans to reopen in a way that ensures safety for all.

What kind of mask should I wear at the MCA?

Please follow CDC guidelines and wear a mask that fits you properly. It should cover both your nose and mouth.

How can I provide proof of vaccination?

Please bring either your vaccine card, a printed copy, or a digital photo of your card as well as a photo ID. We are working on finalizing a more streamlined approach for Edlis Neeson Theater audience members.

I wanted to see a performance but can’t provide proof of vaccination. Can I still attend?

Upcoming performances and events are planned as hybrid, presented both live and online. Those that cannot provide proof of vaccination are encouraged to participate virtually. View our calendar of events.